DeskWork - a new level of technical support

Technical support of corporate portal DeskWork now carried out on the base of support Softline Services, which has the status DeskWork Certified Support Center. The Internet is accessible professional system applications and control applications, which can be used to monitor the treatment of issues in technical support.

Technical Support Center - is a structural unit of Softline Services, implemented in Russia, official support for software such internationally well-known vendors like Microsoft, Citrix, Check Point, McAfee, Symantec, Trend Micro, «Laboratory Kasperskoro», Eset, Websense, Kerio, VMware, IBM, RedHat Linux, Novell, CommuniGate Systems and others.

In June this year, the Center received a new status - DeskWork Certified Support Center. Now if you have any questions on installation, integration and further use DeskWork customers can rely on for support in the unit Softline Services, specializing in technical support. For customers with internet available professional system applications and control applications, which can be used to monitor your questions, answers, engineers and programmers to add new comments, confirm the decision and so on. Experts Support Center will provide clients with the necessary professional assistance for the minimum time.

  DeskWork support available in several versions:

- Basic. With this rate you can get free advice for the primary installation and product activation, as well as general information about access to updates, hotfixes, new versions of software DeskWork (new versions are available only when the actual annual license to the new version DeskWork).

- Standard. This kind of support is paid and provides a wide range of services. In addition to basic technical support customer gets additional features: advice on setting up and administering Windows Server installation DeskWork, advice on general setup and administration of the portal modules DeskWork after installation, remote training on the use of the product.

- Expanded. This implies the active participation of the Centre Support Softline Services in ensuring the effective operation of the system DeskWork the client. Engineers will conduct a brief analysis of customer problems and give advice on configuring your system DeskWork to these challenges will help to understand not only current issues but also propose ways to optimize and develop software DeskWork.

Valentin Kudryavtsev, director of the department DeskWork and software development company Softline, said: "Our product DeskWork is very dynamic: we confidently entered the group of leaders in the Russian market, offering a boxed (ready), corporate portals. Sustained growth of the product DeskWork attracted recently a considerable number of customers. For our large customer base a high level of technical support, we decided to use the resources of the Centre Support Softline Services, which for many years supported the world's leading software solutions vendor. Now our product is in a list of software from vendors such as Microsoft, Symantec, VMWare, IBM. Customers DeskWork, call for technical support, get help to a high standard of quality, which is confirmed by these vendors. Quality Standard includes the world-famous professional online monitoring system applications, in which the client keeps track of all their treatment. We try to do everything that our customers have used the product DeskWork more effectively. "

Source: SoftLine